First, a person — not an algorithm — reads your request. We look at where the property is, what you're planning, and which builder on our roster genuinely fits: right corner of the region, right project type, right scale. Then we pass your details to that one contractor. Nobody else sees them. There is no bidding marketplace behind the curtain, no list of "partners" your phone number gets sprayed across, and no follow-up sequence from us trying to upsell you anything.
The builder reaches out within one to two business days. That first conversation is diagnostic, not a sales pitch: what does the property need, what do you actually want, what's realistic for the budget and the season. If a site visit makes sense, you'll arrange one; if the project isn't a fit — wrong scale, wrong timing, wrong kind of work — you'll hear that plainly instead of being strung along.
From there, everything is between you and the builder: the quote, the contract, the schedule, the work itself. We step out of the way. Our fee comes from the builder for the introduction, never from you, and it isn't added to your price. That's the whole business model, stated in plain English — it's also spelled out in our terms and privacy policy.